Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,905
To be fair, I sent a mail about something last week just after lunchtime, had an email response within the hour and had a call from customer relations the next morning, with a clear plan to resolution.
Sometimes the call times are a little longer, but the service can still be superb if you get lucky.