Originally Posted by
Often1
I'm not so sure why this has become so complicated.
As soon as the call center agent represented himself as being with UA, when he was not, any fee the call center charged was subject to chargeback.
The rest is semantics.
Nobody said that the agent claimed to be from UA. That’s a big reason why these types of situations continue to occur. They never claim to be a representative of the airline.
There were sooo many signs that the original poster should have seen that this was not necessarily a scam but just an agent that was “hired” to perform something that the OP could have done on their own. The wolf cannot exist without the lamb.