Originally Posted by
rossmacd
Which is all well and good, but how can it be explained that the OP got so many different price quotes for making changes to the booking, if a policy was being followed?
If something is outside policy what a manager decided to offer could vary and the price of different flights could also vary anyway. It sounds to me like some changes were just fare and tax difference or some were maybe just change and service fee or just service fee.
Some policies the difference in price is charged anyway so price would vary based on just fare availability.