Originally Posted by
nachosdelux
I would dispute the charge. you were under the (false) impression that you were dealing directly with United Airlines. THAT is who you authorized a payment. Just be up front with your credit card company and see what they say. good luck.
That is exactly what I did. I had a long conversation with Capital One and explained everything to them. The merchant has 90 days to respond to the charge-back. I will post an update here when I get the result.
Originally Posted by
BBSHOPSINGER
In this case, however, there was no assistance provided. It looks like pure fraud. They misrepresented themselves as United, and it's possible the card company will side with you. It couldn't hurt to try. I had a case of a scammer outfit like this providing "assistance" to me for renewing my drivers license. When I realized too late that it was a scam, I called my credit card company. Surprisingly, they said to try calling the company back first, and if that didn't work to do the charge-back. When I called the scam company back, they actually did reverse the charge!
I actually did try calling back that number (855) 387-0231, but it appears to be out of service already. They probably stopped using it after Google caught on to what they were doing and they lost their ranking for the related search term.