Originally Posted by
docbert
https://www.flyertalk.com/forum/unit...-ua-agent.html would be a worth a read. Likely a different company, but similar story.
You can try a charge-back, but the problem is potentially that the agency can claim that you called them, and they have a fee for assisting non-customers in such a situation, so the fee was justified.
In this case, however, there was no assistance provided. It looks like pure fraud. They misrepresented themselves as United, and it's possible the card company will side with you. It couldn't hurt to try. I had a case of a scammer outfit like this providing "assistance" to me for renewing my drivers license. When I realized too late that it was a scam, I called my credit card company. Surprisingly, they said to try calling the company back first, and if that didn't work to do the charge-back. When I called the scam company back, they actually did reverse the charge!