FlyerTalk Forums - View Single Post - Compassionate flight changes and arbitrary fees - what is the actual policy?
Old Feb 20, 2019 | 10:32 am
  #7  
rossmacd
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Originally Posted by golfmad
In my case we were able to change flights with no cost on the production of a death certificate.
Exactly this, in the case of one of my closest friends only last week. Given free change to any flight, on the same route without any fee whatsoever.

Sounds like the agents making things up, as they sometimes like to do.
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