Originally Posted by
Concerto
A response finally came about this. My friend, who is a respected violinist, is quite angry with the response and what she said about it is not printable here (otherwise Oliver will have to lock me up!). They basically said that it was her responsibility to be at the gate on time. They said that the minimum connecting time requirement was met and it was possible to make the connection for the next flight (LO417). The responsibility to be at the boarding gate on time, rests with the passengers, to quote their words. Do they not keep records of delays and missed connections, or are they so dumb that they lie like this?
Was she guaranteed her connection on the flight into Warsaw? If so, then there’s an argument that it’s the passengers responsibility to be at the gate on time but that the airport slowed said passenger down. I’m assuming passport control was required as a minimum? It’s a hard one to argue but it also depends what the original connecting time was and what the actual connecting time was.