Originally Posted by
ninim2200
I think the main problem with chat that it takes too long, it is an effective tool if you don't mind the wasted time, more people prefer SM in general because it takes a lot less time than Chat.
This.
You can be done w/ the SM in 2 to 3 min and it will take care of your requests in the next 24 to 48 hours.
With chat you have to sit by your computer, wait for the chat rep to show up, do the back and forth typing (there was also a time the chat box did not work well and one had to hold down the shift key and type one letter at a time).
Chat takes 5 times or more time to get the same thing done due to the interaction part alone.