Originally Posted by
MSPeconomist
If you call from the USA, specially trained DL agents handle AF/KLM customer service for these partners, so I suspect it doesn't matter whether you call AF or KLM. I'd start by calling the operating carrier, which would be KLM.
You have a KLM ticket number, but are the flights marketed (flight number) as AF or KLM? [codeshares?]
Flights are AF 1321 and AF 1624 (JOON).
I will try calling KLM and see if they can help.