Originally Posted by
uncommonsensical
as much as i like CX, i cannot stand the attitude of the greeters at the HKG lounges. everyone else in the lounges is great; but the girls all have this homecoming queen vibe that seems to miss the mark in terms of the reality of their position. i got nothing but attitude like i was asking the world when i arrived and expressed my plan to shower then head into the city. the girl finally got past the gravity of my request (hey- i didn't close the arrivals lounge) and told me to come back when i'm ready to go and someone will escort me. so i do that and then i'm told it could be a couple of hours to find staff. ... didn't you tell me that when i arrived? ugh. it's been 90 minutes and, hence, enough time to find this thread. my window to leave is closing and, well, i'm venting. all the while the 2 of them stand there playing with their phones doing a job that requires only 1 person (or an above average chimp who happens to look good in CX colours).
I guess I understand the wait. This is not an activity the airline would be assigning permanent staff to, so you'd be taking staff off their regular duties. There are likely passengers with legitimate needs for assistance that need access to those staff now, rather than than you. Passengers with late inbound flights, that may have forgotten an item on board that needs to be retrieved, or maybe even unaccompanied minors.
I guess your priority is at the bottom of the list, and keeps gettig pushed down as genuine pax need help. And then staff are entitled to a break or whatever, so your time gets pushed out.
Not sure if there would be much of a difference if they had told you on arrival at the lounge it could take two hours. Presumably you only had a very quick shower so this has only put you back 30 mins or so? (it still would have taken two hours to get someone from whatever time you decided you wanted to go out).