I love my ambassador. We speak a few times a week, she is extremely helpful with any request and on my birthday last month she helped arrange for me at a Courtyard a nice Birthday card in my suite signed by the whole staff, a basket full of Godiva truffles and chips and trail mix and candy and some Life Water. Plus the hotel got me an ice cream cake courtesy of my Ambassador. And I had never stayed there before. She is more than I ever could have hoped for.