Originally Posted by
gengar
I haven't noticed any deterioration in Mlife treatment (in other words, it was crud and it still is crud). All the meaningful benefits I get at Mlife properties are from the casino host and other relationships resulting from my gambling and on-property spend. That shouldn't be surprising, given how the profitability at casino properties is overwhelmingly driven by an exceeding tiny minority of huge spenders.
At the same time, the huge benefit to WoH members (other than the obvious of point/stay credit) is the possibility of big savings on room rates from the tier-based room discount when booking via the Mlife website - so I'm not really sure there's much to complain about. I mean, that discount is probably a lot better for many people than the weak SLH benefits, for example.
This isn't a secret (or at least it shouldn't be). That physical building is part of City Center, which is owned by MGM (and Dubai World). It is only managed by WA and previously MO. It has always been possible to charge anything at the MO's venues to rooms at the other Mlife properties, and that unsurprisingly continues with WA.
It was certainly news to me after decades in the program when I discovered it 5 years into the relationship with MGM
I had been paying by credit card previously when dining at the Mandarin .Discovered it by accident upon my departure looking down at the bottom of the receipt
Most folks IMO who were Mandarin Oriental customers and now Waldorf customers I would think don't typically stay or dine at the Waldorf on average
And if they are Hyatt customers might more likely dine in the more obvious MGM dedicated venues when charging back to the room
I was told that Mastro's in the City Center can not be billed to the room so the policy apparently isn't consistent with all establishments and the ownership
And though you might be more savvy I would almost guess most aren't.self included
For me its an escape from the very average casino hotel food in their restaurants into something truly special and a way to earn Hyatt Points that many I'll assume likely don't know
The average WOH customer I would suppose would not be aware of that relationship
I'd be interested to find out how many folks actually charge to the room at all outside of Waldorf guests and I'll ask on my next visit as a data point