Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
I've found a bug on ba.com. Don't know if this thread is actively monitored by BA's IT staff or not... anyway....
Steps to reproduce:
- Be logged into your BAEC account
- Search for a flight for someone else (eg. someone on your HHA or friends list), not yourself.
- Use Avios to reduce the price of said flight
- Select "The person paying is not travelling on this booking"
- Fill in new card details and pay for the flight
- The system will use the lead passenger's name as the billing contact name, and not the BAEC account holder's name
- This is not visible on the payment page, and is only apparent when you receive the booking confirmation email
- This will cause some card issuers to reject the payment, depending on how different the name is (eg. someone else in your HHA account may have the same surname, and this might be enough for the payment to go through anyway)
- If the payment is rejected, there's no obvious feedback why on the failed payment screen, and no opportunity to correct the billing name
- If the payment does go through, the BAEC account holder will not be able to talk to CS about the booking, as the billing contact on the booking will not match the BAEC account holders