Virgin and Compensation
Daughter and 3 friends took a holiday in Grenada. Took Virgin's cheapest tickets return.
On the way back, the First Officer was "taken ill" and they had an overnight delay. They were given accom. and vouchers. They were given all the EU style information that they should have been. They claimed for EU compensation, but were rejected due to "Crew's illness"
However, being "taken ill" has many meanings.
Other crew members told them that the First Officer's illness was due to "rib injuries" from some sort of adventure sport.
Appeal to Virgin, pointing out that if Virgin allowed crew to undertake adventure sports, then they had not taken "all reasonable measures", and all 4 were given 600 Euros. As they had paid only a little more than that for their flights, they were content with this settlement.
I wish airlines were honest in the first place!