BA estore pending transactions often not showing
I've only been purchasing regularly through the BA estore since December 2018, there have been 4 occasions where the transaction is not showed as pending even though there is a click ID transaction for the purchase to the website on the day. I have appealed 3/4 of these, only 1 has been moved to pending. They simply tell me I haven't clicked through the site which is ridiculous as there is a record on their visit history.
BA seam to blame the retailer, one of which was Clarins, I emailed them directly to query this with my evidence. That was 4 days ago. No response received.
Can't help but think this is a con, but not sure who is to blame?