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Thread: First Class Monetization, or FCM: The Definitive Thread
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Old Feb 17, 2019 | 7:13 pm
  #4283  
mnbp
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Originally Posted by Saycheese
The last few times that I booked travel via work (Concur), the 1st Class upgrade cost for both miles and dollars was very steep ($1300 MSN to TPA with open cabins (confirmed via ExpertFlyer). However if I did a dummy booking for the same itinerary, the upgrade cost was at least 50%, or less. I did call Delta and was quoted a figure that was comparable to the personal booking. Thoughts on why this is happening?
Convenient "click here" online buy-ups are a market with a captive audience where only the seller has perfect information (the seller knows who the customer is, and also knows what the current market price is), while new bookings are a market with public information and competitive alternatives. Why would anyone be surprised that the convenient "click here" online buy-up is more expensive?
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