I recently purchased a Jetblue ticket for 110 on Amex Plat. An AmeX credit in the exact amount has been applied. I reached out to Amex as in the past, I would not have had the full amount credited . It would have been portions of the ticket, such as baggage or inflight charge. The Amex rep indicated that since I got the full credit of the ticket I should not expect to receive my remaining 90.00.
Has there been recent Amex changes.?