First, I want to apologize for the thread title. I tried to edit it both to remove the word “daily” (I was not told this would happen each day — for me the inspection occurred on my second day with limited housekeeping service) and to correct the spelling of “corporate.” I could not figure out a way to edit my thread title. Sorry.

Second, to respond to the above:

I fully intend to take my dollars elsewhere and I will not be returning to the La Jolla Torrey Shores. I will be returning to the area next month and have already booked for a nearby property.

I think my expectations regarding stuff that can happen in travel are set properly. I have travelled for decades — including lots of business travel in less developed countries where one learns appriopriate cautions in hotels (such as not opening door for unexpected persons claiming to be security.). I have elite (in some cases the very top and lifetime) status in airline and hotel programs. I deliberately to not include such self-aggrandizing information on my FT signature. This is not my first time around the hotel/travel block,

I still am unaware of the “policy” of this hotel or Hilton corporate. I have written about this matter to corporate, but have not yet received a response. All I know is that the manager on duty told me that all Hiltons were required to conduct inspections after Las Vegas. He did not say how often, whether the guest should be alerted by a notice or call from front desk, etc. Perhaps corporate can respond here on FT and provide “the other side of the story.” I would welcome that.

There is no “perceived injustice” on my part regarding their checking on the room or a guest. It’s not the practice to which I object but, rather, the way it was carried out — without any prior notice of the practice, without the simple courtesy of a call from the front desk saying Security was on its way for a brief visual inspection — with unanticipated pounding on the door from a voice purporting to be that of Security demanding that I open the door.

Finally, it is in fact the case that the dismissive response of the manager on duty — including his demand (not request) that I give him the name of the property at which I had stayed immediately prior to checking in at Torrey Pines so that he could report them to corporate — aggravated the situation for me. The manager on duty (Michael?) could have apologized for the lack of notice, said that he was sorry I was upset, said that he understood my concern, that he would raise with your fellow managers the suggestion that such inspections be preceded by a call from the front desk, etc., etc.