FlyerTalk Forums - View Single Post - Select M Life Policy changes and thoughts on the MGM/Hyatt relationship in 2019
Old Feb 17, 2019, 5:15 am
  #2  
59Impala
formerly a193991
 
Join Date: Dec 2014
Location: Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX SEN (*A Gold), AA LTG, SBB-CFF-FFS First Class GA
Posts: 4,579
Originally Posted by 777 global mile hound
First up for guests that wish to pay for their stays in advance there is a charge to fax your credit card information over to MGM/M Life which I have words for
but will remain respectful here and be the gentleman I try to be
I believe it is in the neighborhood of 10 or 20 dollars for the courtesy of the MGM folks to give you the privilege of their taking your money

Second up I booked 4 nights months ago for March and the rates dropped considerably even on the weekend which it rarely does
The agent @ The M life desk said this would be the last time they would allow me to amend rates and a one time courtesy exception
The agent advised me that in the future they will no longer allow guests to take a lower rate by amending previously booked reservations when rates drop even on fully refundable rates
When I asked what stops me from cancelling my booking and going elsewhere or just re-booking at the new rates and the agent replied that would indeed be possible
I always book through my M-Life Profile and never need to send via Fax (does this still exist? )
Weird response of the agent on rebooking to lower rate - on refundable stays I permanently check the rates and cancel/rebook when it drops.

I was now matched to NOIR (targetted - I started another thread on that: Complimentary Match to M-Life NOIR! ). I still need to figure out what the benefit for me will be, as I am not a gambler and rarely in LAS. Probably only the free airport transfer and cheaper rates.
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