I had another stay at the Westin Detroit Metropolitan Airport; my third stay in 4 or 5 weeks. I've been staying here lately because the rates have been good and the other Marriott airport properties are both off-airport and in need of renovation.

You can see my recent reviews in the master thread of the property: Westin Detroit Metropolitan Airport [Master Thread]

Last week, pre-launch of Bonvoy the front desk clerk recognized me as a platinum. The same clerk was working this time around and recognized me as an ambassador. So that's interesting.

Even more interesting was the pre-arrival email I received 24 hours before my stay from the hotel's "lobby ambassador" asking for my special preferences and the purpose of my stay. That's never happened before at this property.

When I arrived I was upgraded to the treadmill room, which I requested over a suite in an email responding to the "lobby ambassador." I thought the lobby ambassador might be on-duty but if she was she never greeted me personally. Waiting in my room were two cans of Diet Pepsi (one of my three drink preferences; the others being champagne and chablis) and a personalized note in an envelope. This was also my first stay since September in which all of my standing room preferences (feather pillows; extra feather pillows, so six not four; and extra towels) were requested. It was also only my second stay since September in which I was greeted in the room with a personalized thank you note or letter. The only other hotel to do this was the Prince de Galles, Luxury Collection in Paris.

I don't know if this was because of my ambassador status or because I'm a repeat guest, but the recognition here was appreciated and is noticeably better than just a week ago.

If the rates here, which historically have run high, stay low I will stay here much more in the future over the tired Sheraton and Marriott and the dumpy Delta, all of which are off-airport properties.