Originally Posted by
mgeldere
Honestly, if hotels cannot or do not want to honour these benefits for Elites, perhaps for luxury brands Marriott could consider introducing Titanium or Ambassador only benefits for luxury brands. I know the T&Cs do not promise these benefits but.... as an ambassador member travelling for work, why would I go the extra mile and stay at Marriott properties like the Prince Kioicho if I have more convenient non-Marriott properties closer by to my offices? What is the benefit then, just the points?
I'm guessing the director of sales (and upper management) thinks the hotel will do just fine without Marriott elites eating buffet breakfast or using the lounge. I'm sure their domestic business is brisk enough and it's a pity because this was one of the finer legacy SPG hotels in the country.