Originally Posted by
Maze13
It's not misleading, but simply vague, because otherwise people would take upgrades as granted. Upgrades do also exist in Europe, where I normally rent my cars, depending on the avis location, franchise or not etc. So it really depends from case to case.
Especially small locations that are franchise are often confused with either the status or the AWD connected to a FFP and do not give you the option to skip the line.
I focused on Avis Preferred PUS tier status and a AVIS web page claiming Complimentary upgrade which AVIS cannot determine where it exists.
1. What is your AVIS tier status?
2. Which locations did you rent from when you were given free upgrade in Europe and when?
3. Which level cals car did you reserve initially and what was the upgrade class?