Originally Posted by nexusCFX

That policy is definitely dead under Bonvoy though. I've seen posts, particularly at RC hotels, where even if they got upgraded and put in a suite that is club level, or literally on the club floor, no access.

If I'm being honest, between this and the SNA thing, I have to wonder if this hotel is considering leaving Bonvoy altogether. The competitive landscape for elite members is a lot different under the combined program compared to the original SPG Tokyo properties, of which this one was the best by a mile. The hotel is always very full regardless, and Prince does their own loyalty thing.