Originally Posted by
CLEguy
Wow. No access even if upgraded to a club level room? That’s unbelievable.
I mean, it's possible the check-in agent was wrong on that. But before I brought up the email, I asked about the club lounge hours and even though I was upgraded to the Grand Deluxe Corner King the immediate response was no club access for Platinums after Bonvoy transition.
YMMV, someone else who stays here and get upgraded should try to fight for club access and post the result.