Originally Posted by
LHR/MEL/Europe FF
I don't know... but things like fire regulations might require a certian number of staff at the front desk to assist with an evacuation of the lounge if required. Why should subsequent people have to wait in a line to have their boarding passes scanned, or seats changed because because the front desk is down to just one person?
TBH I have never experienced 'lazy staff' at any CX lounge.
Partly agree partly disagree: I do not think CX would put all the staff with accredited fire-related training all at 1 station given the number of staff they have in the lounge(s); and there are many other issues due to 1 person that would eventually cause a queue. But these are all not staff who escort pax back to arrivals level so all they really do is to get someone from another department to do it. Along with the other thread where someone was patient at the check-in counters vs someone who was nagging the check-in dragons
Also, it's stupid as a business case if CX doesn't sort this out because they decide to close the arrivals lounge for premium transit customers. their resolution was to give GO(?)/DM members gym passage at the hotels - clearly not enough. Telling your customers who forked out 4-5+ grand to use the free facility HKIA provide is clearly ridiculous (Comparable case is when hotels have checkout times but they also allow guests to use lounge/gym/pool to burn the reasonable time - as long as there is no clear legal issues banning it, CX ought to try their best to bridge the gap.
You never did? but i did. or if not technically lazy, not trying to help a passenger when CX was clearly the problem (usually related to flight delays). Oh. and the other time the flight crew screamed out "I've just served you" when i was asking for water.