They really are hit or miss with the customer service in the call center for the challenges. I am currently gold and went for the platinum challenge, was given 16 days (not unlike a prison sentence). Am about halfway there when I hear that other people who were silver are going for platinum and got 16 days as well, and then others that were gold getting smaller "sentences". Now I can't seem to get anyone to acknowledge that they promised me a resolution over 3 weeks to my customer service nightmare that will not end (that drags on even still).