Currently Avis Preferred PLUS tier level due to Chase Saphire Reserve Card which is an Infinite VISA level credit card.

AVIS web site states Avis Preferred PLUS provide Complimentary Upgrade:
"As a member of Avis Preferred Plus, you can still skip the counter and enjoy all the great benefits of Avis Preferred - plus a whole lot more:
Complimentary upgrades (whenever available)."

When I contract AVIS restorations international in Barcelona I'm advised it's available everywhere in Europe.
When I contacted US reservations they claim NOT available in Europe.

Impossible to written explanation of "where applicable" for this complimentary upgrade which si why AVIS is so confused by the promo.
Contact AVIS Cork, Ireland and teh rep kept say NO but then referred to a lower level AVIS Preferred trier level which I'm not, as I'm PLUS!

Does anyone have experience using the free car upgrade in Europe with tier level status Avis Preferred Plus?