Deja vu ???

With help William 2 days after posting here my problem, my status was upgraded to Platinium with Ambassador and new Bonvoyage application show me now Ambassador Elite .... but till today I don't have any contact to Ambassador line if I want talk with standard help desk they told me pls. contact with your Ambassador. Yesterday I call standard line and ask that I want be transfered to Ambassador line and thay do it, unfortunately all menagers/supervisor had yesterday meetings and I can't explain my situation again. I ask if this meetings will be finished I want have call back and talk with menager. Nobody call, but today I have email :

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Dear Mr. HHQX888,

My name is YYY, I will be happy to assist you while your personal Ambassador XXX is out of the office.
I understood, that you didn't get contacted from your Ambassador since October 2018.
Please kindly note, to be able to enjoy the Ambassador benefit, you would have needed 100 nights in 2018 in SPG hotels.
Your account shows 64 nights for the year 2018. Please let us know, if you have any outstanding missing stays for 2018, to be able to review your account. To be able to enjoy the Ambassador benefit, you would have needed 100 nights in 2018 in SPG hotels.
I am looking forward to hearing from you and I wish you a pleasant day.

Kind regards,
YYY
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Ok, this is real MATRIX reality in Marriott ???