Long story short; cardmember since 1996. Business cardmember since 2002(ish) tied to family business (incorporated). At one time had both business and personal Centurion cards. Downgraded from the personal in 2014. Sold family business in 2013 and informed AMEX at that time. We kept zero ownership or interest in the business. Credit lines reduced but that was it. The new buyer kept our name as an Assumed Name and formed a new legal entity. They sold in 2015. New buyers, same name but another new entity. Those buyers filed bankruptcy in January. My account was closed, all cards cancelled, and my MR account shut down (with over 700k points in it) on February 12.

I still haven't received a letter yet (I'm told one is in the mail) but of the myriad of reasons for account closure that I've been given; the only reason I've been given for the closure that makes sense is that I filed bankruptcy. I was told that my business had shown up as filing bankruptcy in a Lexis/Nexis search and as a result AMEX had cancelled my account. Except I haven't and I have no ownership or interest in any business at present much less one that would have declared bankruptcy. I was referred to the law firm that handles bankruptcy collections for AMEX who told me they don't have the account because I'm not in bankruptcy nor is the business.

I put in applications for reinstatement for my personal cards but was told by customer service last night that those were declined. Then again that same (offshore) agent told me the account was closed due to late payments before "reconfirming" and saying nobody could figure out why my account had been closed. Other reps have told me I have a "stellar" payment record and my account was not closed for problems with payments or use. My credit score is in the mid-700s. I have written letters to the "Chairman's Office" as well as Greg O'Hara, who's the head of Global Business Travel.

At this point, I'm beyond frustrated and quite annoyed at all the time I've spent trying to rectify the issue. I've never had so much trouble getting through to someone that knew what was going on or why and I've never gotten so many conflicting answers from a company. Any insight or guidance would be very much appreciated.