Originally Posted by
Mikey Mike Mike
it's an interesting dichotomy for BA - which is to make WTP a bit better and listen to the customers AND not divert Biz PAX.
It's a dilemma for very many airlines, which is why some of the obvious candidates for introducing premium economy have taken a very long time to decide to do so. Out of those in which I have a particular interest, CX is a shining example.