Originally Posted by
kthomas
That's highly disappointing, especially if the only difference is that you did not get proper credit in the first place. (And especially given someone posting credit above).
AM is about what I would suspect-- (I'm so glad DL is finalloy handlng service for for AF and KL).
What email channel were you using?
My feelings exactly.
I used the regular customer care email channel and also replied to an email message from one of the Delta agents I was speaking with via the DM line.