Originally Posted by SinglePapa2

I just called, and was told that a rental that used "a free benefit" is not eligible for a rental credit. That was a rental, for which I used a coupon, not a "free National day". The coupon I used was a 1-2-F coupon, after which the balance paid was $14.22 (that was for one optional feature and all taxes). Was CSR's position un-penetrable: this rental can't receive 1 rental credit? CSR refused to pull it up from T&C, he just said that's what "T&C are"

(I've received them on some of the same rentals, and also haven't received on some of the same rentals)