FlyerTalk Forums - View Single Post - Buying first class is great until something goes wrong...
Old Feb 14, 2019, 10:45 am
  #26  
ijgordon
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Join Date: Apr 2001
Location: NYC
Posts: 27,239
Originally Posted by xolinlevh
Had this happen once before to me. On a paid F ticket, original flight went MX, so was put on a later flight, and they cleared 4 people on the UG list into F and i rode in the last row next to the bathroom even tho i was on a paid F ticket. Ended up having to refund me all the difference plus compensation.
Maybe someone should tell some of DL's shareholders this policy is costing them money and can easily be fixed...
Anyone involuntarily standing by for a flight with a first class ticket should absolutely clear into first class before any elite upgrades.
I can understand a more valid debate about voluntary standbys, although personally I think those should confirm into F first as well.
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