Originally Posted by
Isochronous
You sound very lucky - most people have difficulty getting Marriott to respond to any communication at all, let alone in a positive way.
I am gathering US Marriott customer service just isn't there. In Asia the culture sort of adds that extra to customer service. I had absolutely crap service at a RC in Beijing and the GM refunded me the entire stay. Had a bad stay in Seoul, I had to go to corporate to get a hold of the GM, and the GM phoned me. I got a suite upgrade on my next stay as compensation. My buddy who is Ambassador probably gets 100-200k points a year in compensation for stuff the hotels do that they shouldn't. Asia is really good about trying to keep customers happy.