Just got off the phone with customer service. Account was blocked yesterday due to too many unsuccessful login attempts (result of not notifying assistant of new password...oops).
Apparently the only way to unblock the account is for the Accor IT team to send an mail to reset password ("forgot my password" link doesn't work). Customer rep said she would send a ticket to IT immediately but they are way behind and hiring new staff to handle demand.
She said it will take THREE TO FOUR WEEKS for the IT department to resolve the ticket. In the meantime, she said we'll have to call to book or modify any reservations. For the next month.
I miss FPC so much.