Originally Posted by
Gongzuokuang
The fact that it was observed, reported, and acted on (albeit with a form letter) should be recognized as progress. It shows that multiple people care. A manager somewhere set some directive. The FA noticed and reported it. The ISM reported it. There was mechanism that at least tried to reach out to the customer.
There is hope for progress.
Originally Posted by
wyskevin
There should be some miles compensation after I reply this letter to express my disappointment
Hope so. Otherwise there would be three staff members involved unempowered to do anything.