FlyerTalk Forums - View Single Post - Several queries re flight cancellation/re-booking options and refund/changes
Old Feb 13, 2019 | 4:37 am
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Globaliser
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Originally Posted by squawk
I also received an email notification of cancellation of the return BOS flight yesterday, which prompted me to check FT about what rights I have in this situation. As I understand it, if the time change to the auto-rebooked flight is >2 hours I would have the option of cancellation with full refund; if less than this I would be able to request rebooking to another flight on the same date (in the same cabin etc). In this case, it is less than 2 hours: BA214 (departing BOS 22:50) is cancelled and I've been rebooked to BA202 (21:40).

However, when I searched for that email, I realised I'd already received another cancellation in December for the same return trip from BOS: namely, my onward (dep LHR 13:20 the following day) was cancelled and I had been rebooked to one departing LHR 14:25. If I do nothing, my overall journey time is now >2 hours longer than when I booked it - starting an hour earlier, getting in to my destination an hour later - because of the two cancellations/rebookings.
I'm a bit confused about whether your booked trip was LHR-BOS-LHR or BOS-LHR-BOS, because the second paragraph that I've quoted describes LHR-BOS as "onward" and "the following day".

But one question in any event: did you accept the first rebooking, ie the one of which you were notified in December?
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