wyskevin

Week ago, I flied KAXXX from Kaohsiung(KHH) to HKG in C. I went straight to airport after work so didn’t have much food on ground. Onboard, I was the last one to be asked to choose the meal and my preferred one was not available. The alternative didn’t look good and I declined it. I didn’t complain or say anything onboard but my xxxxx face must speak it all.

Since then, I was busy on traveling and didn’t contact MPC for this. Yesterday, MPC PROACTIVELY sent me this apology letter below. I find it quite interesting because it never happened to me. Anyone shared the similar experience? Somehow I feel the FA was doing something to protect herself for any further complain.

"Dear Mr XXX

I have been asked to contact you by our cabin crew, who informed me that you were disappointed by your recent experience with us.

It goes without saying that it is our intention to provide our passengers an enjoyable experience when travelling with us and I am very sorry to learn that we were unable to offer your preferred choice of meal and do wish to apologize for the disappointment caused.

I understand that the inflight crew offered you an alternate choice of meal and I am sorry to learn that you declined their offer of the other selection of meal.

We certainly appreciate you sharing your concerns with us, as it is feedback from our valued members that enables us to identify areas in which we are failing to meet the expectations of our passengers. Please rest assured that I have shared your feedback with our Catering team for their review. I sincerely hope that your next flight with us will be more enjoyable.

Thank you for bringing your concerns to our attention and may I take this opportunity to wish you a very Happy and a Prosperous year of the pig. “Kung Hei Fat Choi”
Yours sincerely "