Originally Posted by ppp909

I had an issue last night on the website where it wouldn't accept the 4-digit Amex security code on either my wife's or my cards. I ended up putting down a deposit using a Mastercard (and managed to put my wife's name in incorrectly into the booking too :-( ).
I called the silver line. Twice. Useless. Each time they supposedly put me through to holidays and all I got was loud beeping (I clearly wasn't on hold). I then found a direct number (on the confirmation email) and got straight through to someone who was incredibly helpful and sorted everything out.

And a few weeks ago I was stuck in Stockholm after they closed the airport and the last flight home was cancelled. Again, silver line were useless, and took ages to get through. Once I got through to BA holidays they dealt with it quickly: booked me into the closest hotel and onto a flight of my choosing.

Besides making me wonder why I even bother calling the silver line (gold is no better - I've used that in the past) it does seem that BA holidays have a level of service over and beyond the rest of BA. Long may it last....