Spoke with a CSR who said it's the internet gurus who deal with stuff like this, and he (the CSR) is not in the loop. Wrote to HHonors on the web (using their email form) a couple of days ago. Awaiting a response, though I don't really expect much. Just hoping that maybe if enough people express their dissatisfaction over this, it might prompt HHonors to change their direction (or not)...