Originally Posted by
SunkissedMommy
I totally understand the limitations of my situation but find the AA response to be very disappointing and illogical. Move a PE passenger to the worst seats on the plane? I would imagine that I'd be eligible for at least MCE or a Preferred Seat for this type of change. When I originally booked, I was granted MCE for my domestic legs because of the PE transatlantic portion. I read through the website and couldn't really find the policy that pertains to my situation.
I am very flustered and I am unsure of what to do and what is actual policy. I appreciate any advice from someone who may have some insight.
Don't get too caught up in AA's first response, this often can depend on the agent you get, some are ok and others are downright terrible. There's certainly a chance that AA could add back another ORD-FLL flight, but I wouldn't wait around expecting this to happen, I would change now to the best available option (no idea what the agent was talking about re: daylight savings time, just disregard that).
As to your options:
1) If you must depart on that exact day, and not before 11am, then you're only real option is to accept the downgrade to coach on the return (but get a refund for fare difference). There is also a FCO-PHL-FLL routing, I would check the seatmaps and see if better economy seats were available. Call AA back and ask for a refund of the fare difference from PE to economy. At that point, it's up to you to decide if you want to purchase better seats in economy.
2) What about flying to MIA? Ask AA to rebook you back to FCO-ORD-MIA and just get a cab/rental car back to FLL. You could also do FCO-LHR-MIA on BA.