Originally Posted by
deskover54
Honestly, i'm not sure hotels should allow us to pick a room on the app. so many things happen. like the gentleman who arrived early so they gave him a room that was ready versus making him wait. to me that makes more sense than saying you have to wait without a room for 10 hours because someone blocked the room even though they aren't arriving until midnight.
I don't agree. There are not so many things, that can happen. The hotel can manage the choice for online check-in by blocking rooms. It's not as difficult to handle early-check ins and late check-outs that way.
And of course: If a non-Diamond member arrives early, it does not mean, that he should get the right to overrule a Diamond's room choice. First come, first served is not a rule for loyalty programs.