Lighthouse206, I think you are a bit over the top with this. It doesn't have to be a debate. We all agree, hotels have absolutely no obligation for late changes or cancelations, and Park City definitely went above and beyond and was accommodating at a difficult time for this family, which they appreciated.

The reason I said I would have expected that outcome was that, like 777, I have found Hyatts to be exceptional in emergency cases. I've never had anything this extreme happen, but over the years I've had a handful of late changes to personal reservations for unexpected situations. Every time, I was surprised that they were so accommodating. So it seemed logical that with such a terrible accident that they would do the same.

And FWIW I have had such cases maybe 3 or 4 times in 20 years as Diamond/Globalist, but the accommodations in such cases has helped solidify my loyalty to Hyatt. It would have been perfectly fine if they had not made an exception, but their flexibility in such situations makes me want to give more business to both Hyatt and those individual hotels.