Originally Posted by
UAflyer93
In agreement with the poster above - I've never encountered a hotel that would not be flexible in an emergency situation. But, nevertheless, great on the hotel in question here.
Some of the other comments on here are a little harsh.
Sorry to be a "hard nosed business person" here but where do you draw the line? A points stay is, essentially, a pre-paid reservation. I'm not sure if they are considered non-refundable but I assume they are by the time you have checked in.
Crap happens. Accidents happen. So the hotel should waive its contract all the time when such things happen? How bad does the crap or accident have to be?
What happens when they hold firm and wish to retain the payment for the service they agreed to provide and you agreed to accept? Is that really wrong? Should we just do away with all contracts if "something" happens?
For us business owners this is a slippery slope.