Originally Posted by
LWT3
This was a new experience for me, and I wanted to see if anyone else had experienced the same. I tried to cancel a card that was opened a little over 3 months ago, and the chat rep said I would have to call in. Here was the response: "I can see that for further closure of the card it will require some additional verification over call. if I will provide you the number will you be able to call?," Normally, I would keep a card open for more than 3 months, but not much longer. Just curious if the short time frame is the reason they want me to call them.
I got the same exact response except that my account was opened a little over a month and I had to call in. The automated system had an option to close the account but that didn't work and I had to talk to a live rep over 6-7 minutes before I told her to just cancel my card. So from now on you need to call to cancel the card. The same happened to my spouse account as well but I have sent a secure message to Citi let's see if that will work.