Originally Posted by
sydneyflyer12
To all the people defending Marriott I would just note that when I made my points reservation, I confirmed multiple times that when the rates changed, my reservation's rate would remain locked in at that old rate. Multiple times I was told that this wouldn't be a problem and that I only needed to have the points in my account 14 days prior to arrival to ensure that I kept the old rate.
They did the same thing with the TPs and had their phone representatives and their official Lurkers on this forum lying about how the transition would be handled.
But I agree with you--they are playing with fire on this one with people who have confirmed, non-cancellable flight reservations.