Originally Posted by
nzkarit
Any other country that would work. But this China. Border process are weird, know a lot of exporters who have issues, because suddenly the paperwork which was fine is no longer fine, need to reapply or have a local on the ground grease the wheel. The shipment that arrives the next week will arrive fine as a different person is in the office that day for the office. Or a space instead of a - is used in the paperwork. Chinese border officials prefer accuracy and don't look for what was actually meant.
E.g. the approval may have been for ZK-NZQ but the flight plan had ZKNZQ. ZKNZQ in their system doesn't exisit so therefore a no go.
Though looking back through FR24 this may have been the first AIrNZ plane with Trent1000 TENS to PVG? May be a late swap and over looked?
Whatever the case it’s a bad look. Reputation is important in business and either Air New Zealand needs to be more transparent in their explanation by giving more detail or if they feel they cannot they should least compensate passengers appropriately. While one may accept that delays have to be accepted by the customer when there are “acts of God”, “events beyond the Airlines control” etc in this case a reasonable person would assume that there has been negligence - and there has been nothing to contradict this. It’s all very well for people to criticize customers for complaining (seen on Twitter) but if you were caught up in this consider how you might feel - having to change business meetings, hotel bookings, airport transfers, loss of income, missing appointments/events/connecting flights, extra costs, having to make insurance claims etc.