Originally Posted by gengar

Received an underwhelming reply to my complaint to the GM about the poor concierge service that I mentioned earlier in this thread. The GM did apologize and it wasn't quite form-letter bad, but it also failed to address the specific problems and glossed over the key issue, which was that my interaction with the concierge left me worse off than had I not contacted the concierge at all. Additionally, there was absolutely no specifics provided as far as improvement, compensation, or even giving them another chance to do better on a future visit.

This clearly shows the GM doesn't care at all about concierge service, so this property is definitely a no-go if you need anything to be done by the concierge. Along with the housekeeping and other service issues I encountered, I'm also quite skeptical of the service culture here and I feel like that's a systemic attitude that starts at the top.