Originally Posted by
gcashin
This is not very clear from the website. When I actually click on the option to use my points, it takes me to a page to create a new booking that is bug-ridden at best, and even when I try to click through these options to book using points, it's still not clear how to actually use the points as there's no actual point to apply points. I'm booking a flexible reservation (paid at time of check-out), so is that why there's no option to redeem the points in advance?
I wasn't expected Accor's loyalty program to be very generous, but it's even more cumbersome and more of a dumpster fire than I could have imagined.
It is complicated but it worked for me (with help from this thread and persistence). Make sure you can use points for this stay as not all Accor hotels will. Firstly, sign in to your account and then choose book with points before starting the process. Once you've added in your dates and chosen you room type, look for a tab near the top - the default seems to be package but toggle to standard. This gives more options including booking a flexible stay with points. I'd post pictures but you need points to do so and I've just used mine up booking a stay earlier this week. Good luck.