Here again.

1) hotel taxi was late to pick up... Again, go with another company as this one is not professional

2) I found what I thought was plat amenity actually is not ( they gave me a huge basket of food as service recovery from bad taxi service experience which I thought was plat amenity).

I got real plat amenity this time which is tiny portion of food, but food good.

3) service remains terrible most of time. 2 hour wait to get water delivered. 4 calls and 2 stops to FD w everyone promising water will arrive shortly.

1 hour for oysters to be delivered at breakfast. Had to ask 4 people for coffee.

4( they now offer breakfast for pkats that now has some warm food but not as varied as full buffet. I went there and found no food.and no workers. Had to wander around and ask 3 people.

Turns out chef canceled plat breakfast for today as not enough plats in hotel but doesnt bother to tell other staff or more importantly guests. ....

​​5) vouchers for gym cost money. They gave me 2 but wife can't use. I can't believe a hotel at this rate doesn't have a gym and actually charges for vouchers. I've never seen this.
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Again, my view of hotel stays same - is doable but definitely misses something. Will probably stay 4 seasons next time to Joburg unless point rates demand I use points.


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